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For senior care staff and volunteers, understanding the fundamentals of the aging process is more important than ever. 

In this webinar sponsored by NCOA and IlluminAge, learn three key insights frontline staff and managers should have about aging and working with older adults.

Speaker: Dr. Marc Agronin, medical director for Mental Health and Clinical Research at Miami Jewish Health Systems and author of How We Age – A Doctor’s Journey into the Heart of Growing Old.

Discover:

• How the assumptions we make affect the care we give. They are often wrong. Instead, careful listening skills build empathy and understanding.
• Why we're often called on to work with a person because of their age-related decline or “deficits.” But our success will frequently depend on recognizing and focusing on the person’s age-related strengths and assets.
• Why good interpersonal relationships are often as important to successful outcomes as medications and other formal therapies.