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As the population with Medicare becomes increasingly diverse, it is important that benefits counselors deliver assistance that is accessible, appropriate, and meaningful to their clientele.

Join NCOA's National Center for Benefits Outreach & Enrollment to explore the elements of cultural competence and why these are important to the work of benefits counselors.

Discover:

• A demographic snapshot of the diverse populations we serve.
• Barriers to benefits access among socially and geographically isolated populations.
• How cultural competence fits into the various stages of benefits outreach, application assistance, and enrollment.